Terms and Conditions
Effective Date: January 22, 2025
Welcome to Velvet Maid Services! By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Services Provided
Velvet Maid Services specializes in residential cleaning services, including but not limited to standard cleaning, deep cleaning, oven cleaning, and other related services. All services provided are subject to availability and pricing.
2. Pricing
All pricing for services is displayed on the website or quoted directly to the customer. Prices may vary based on factors such as location, size of the property, and specific requirements for the job. Velvet Maid Services reserves the right to change pricing at any time without notice. Additional fees may apply for specialized cleaning services such as oven or deep cleaning.
3. Booking and Cancellations
• Booking: To book a cleaning service, customers must provide accurate details about their property, including size, location, and any special instructions.
• Cancellations: Cancellations must be made at least 24 hours prior to the scheduled service. If a cancellation is made less than 24 hours in advance, a cancellation fee of 50% of the service fee may apply.
• Rescheduling: Customers may reschedule their appointments with at least 24 hours’ notice. A rescheduling fee may apply if the request is made within 24 hours of the scheduled service.
4. Payment
Payment for all services will be charged to the card on file upon completion of the job. Velvet Maid Services requires customers to keep a valid payment card on file. Payment for services is processed at the conclusion of the cleaning. Velvet Maid Services accepts major credit and debit cards. Payments are non-refundable once the service is completed.
5. Customer Responsibilities
• Access: Customers must provide access to their property on the scheduled service date. Failure to provide access may result in a cancellation fee.
• Personal Belongings: Velvet Maid Services is not responsible for any personal belongings that are damaged, lost, or stolen during the cleaning process. Customers are advised to secure valuable items.
• Pets: Customers must inform Velvet Maid Services of any pets present at the property. The customer is responsible for ensuring that pets are properly secured during the cleaning process.
6. Liability
Velvet Maid Services takes great care to provide quality cleaning services. However, we are not liable for:
• Damages resulting from pre-existing conditions (e.g., worn or broken furniture, faulty appliances).
• Loss or damage to personal property unless caused by our staff’s negligence. • Any health or safety issues resulting from incorrect use of cleaning products by the customer.
7. Privacy Policy
Velvet Maid Services respects your privacy. By using our services, you agree to the collection, storage, and use of your personal information in accordance with our Privacy Policy, which is available on our website.
8. Indemnification
By using Velvet Maid Services, you agree to indemnify and hold harmless Velvet Maid Services, its employees, and contractors from any claims, damages, or liabilities arising from the use of our services, except for those resulting from our gross negligence or willful misconduct.
9. Modification of Terms
Velvet Maid Services reserves the right to modify these terms and conditions at any time. Any changes will be posted on our website with the updated effective date. Your continued use of our services after changes are posted constitutes acceptance of those changes.
10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the state of California, without regard to its conflict of law principles. Any disputes arising from these terms will be resolved in the courts of California.
11. Severability
If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable for any reason, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.
12. Contact Information
For questions or concerns about these Terms and Conditions, please contact us at:
Velvet Maid Services
Email: info@velvetmaidservices.com
Phone: (949) 304-5888
Location: Irvine, CA