Velvet Maid serves all of Orange County, California.

We understand that plans can change. If you need to cancel or reschedule, please notify us at least 24 hours in advance. Cancellations made within 24 hours of your scheduled cleaning appointment will incur a $50 cancellation fee.

No, you do not need to be home for the cleaning. During the booking process, you can provide instructions on where to leave the keys, entry codes, or any other relevant details. If you prefer, you can also call or text us at (949) 304-5888 to share any specific instructions or ask any questions before your cleaning.

The duration of the cleaning depends on the size of your home and the type of service requested. On average, a standard cleaning takes about 1.5 to 3 hours. We always strive to be efficient while ensuring the highest quality results. If you have any specific time constraints or requests, please let us know when booking, and we’ll do our best to accommodate you.

To help us provide the best possible service, we recommend the following preparations:

• Clear surfaces: Remove any personal items, valuables, or fragile objects from surfaces we’ll be cleaning.

• Pets: If possible, please secure pets in a separate room or area.

• Provide access instructions: If there are specific entry instructions, such as where to leave keys or entry codes, please include these when booking or let us know via call/text at (949) 304-5888.

• Special requests: If you have any special cleaning requests, feel free to share them in the booking notes or contact us in advance.

By preparing in advance, we can ensure a smooth and efficient cleaning experience for you.

Your satisfaction is our top priority. We welcome your feedback, as it helps us continually improve our services. Within 24 hours of your cleaning, you’ll receive a text message inviting you to rate our service and share your experience. If you’re not completely satisfied, please contact us within 48 hours, and we’ll work to resolve any issues promptly. For immediate assistance, feel free to call or text us at (949) 304-5888.

We bring all the necessary supplies and equipment to complete your cleaning. However, if you prefer us to use your products, simply leave them on your kitchen counter and let us know in advance. Please ensure that any products you provide are store-bought and include labels with warnings and ingredients. Please note that we do not offer a discount for using customer-provided supplies.

Yes, your pet can be at home during the cleaning, but we recommend ensuring they are in a secure area, especially if they are nervous around new people or cleaning equipment. For their safety and ours, it’s best if pets are kept away from the areas being cleaned. If you have any specific instructions regarding your pet, feel free to share them with us during booking or contact us in advance.

While we strive to provide consistency, we cannot always guarantee that the same team or cleaner will be available for each appointment. However, we make every effort to assign the same team to your home whenever possible, to maintain familiarity with your preferences and needs. If you have any specific requests, please let us know, and we will do our best to accommodate them.

While tipping is not required, it is always appreciated as a way to show gratitude for exceptional service. If you feel that your cleaner has gone above and beyond, you are welcome to leave a tip as a token of appreciation. Tips can be given directly to the cleaner or through our booking platform.