Privacy Policy
Effective Date: January 22, 2025
1. Introduction
Velvet Maid Services ("Company," "we," "us," or "our") values the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, use our services, or otherwise interact with us. By accessing or using our services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
A. Personal Information
• Name, address, phone number, email address.
• Payment information (credit/debit card details, billing address).
• Service history, appointment preferences, and communication records.
• Other personal details provided by you through interactions with our services.
B. Non-Personal Information
• Browser type, IP address, device information.
• Website usage data (cookies, analytics, user interactions, and tracking technologies).
C. Information Collected Automatically
We may use cookies, web beacons, and other tracking technologies to automatically collect certain information about your interactions with our website and services.
3. How We Use Your Information
Your information is used for the following purposes:
• To provide, maintain, and improve our services.
• To process payments, manage transactions, and prevent fraud.
• To communicate service updates, promotions, and important notices related to our services.
• To comply with legal obligations and regulatory requirements.
• To monitor, prevent, or investigate fraudulent activity, security breaches, and unlawful conduct.
4. Sharing of Information
We do not sell, rent, or trade your personal information. However, we may share your information under the following circumstances:
• Service Providers: Third-party vendors (e.g., payment processors, cloud storage, email services) to assist in providing our services.
• Legal Compliance: If required by law, court order, or governmental request, or when necessary to protect our legal rights, the rights of others, or public safety.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or part of our assets, your personal information may be transferred.
5. Data Security
We employ reasonable security measures to protect your personal data from unauthorized access, loss, or misuse. These include:
• Secure encryption of payment transactions.
• Restricted access to sensitive data.
• Regular security audits and system updates.
However, no method of transmission or storage of data is completely secure, and while we strive to protect your information, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and personalize services. You may disable cookies via your browser settings, but doing so may limit functionality on our website and services.
7. Your Rights and Choices
Depending on applicable law, you may have the following rights:
• Access: The right to request access to the personal information we hold about you.
• Correction: The right to correct inaccurate or incomplete data.
• Deletion: The right to request deletion of your personal data, subject to certain conditions.
• Objection: The right to object to certain types of data processing, including direct marketing.
• Withdrawal of Consent: The right to withdraw consent for processing activities that are based on your consent.
• Data Portability: The right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at info@velvetmaidservices.com. We may request verification of your identity before processing your request.
8. Compliance with Privacy Laws
This Privacy Policy complies with the requirements of relevant data protection laws, including:
• California Consumer Privacy Act (CCPA): California residents have the right to request details about the personal information we collect, request deletion, and opt-out of data
sharing with third parties.
• General Data Protection Regulation (GDPR): EU residents have additional rights regarding their personal data, including the right to erasure and data portability.
9. Retention of Data
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required to comply with legal obligations. Once personal data is no longer needed, we will securely dispose of it in accordance with applicable data retention policies.
10. Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time. Any changes will be posted on our website with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes related to this Privacy Policy will be resolved exclusively in the courts located in California.
12. Limitation of Liability
In no event shall Velvet Maid Services be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with your use of our website or services. You agree to indemnify, defend, and hold Velvet Maid Services harmless from any claims, losses, or damages resulting from your violation of this Privacy Policy or any applicable laws.
13. Contact Information
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:
Velvet Maid Services
Email: info@velvetmaidservices.com
Phone: (949) 304-5888
Location: Irvine, CA
By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy and its terms.